Privacy Policy

1. Information We Collect

When you browse our marketplace, create an account, or order custom apparel/printing:

• Contact Information: Full name, phone number / WhatsApp, email address.
• Delivery Coordinates: Nepal Ward, Local Level (Municipality/Rural Municipality), District, Province, and landmark details for doorstep delivery.
• Account Credentials: Secure hashed passwords or authorized OAuth profiles (Google Account).
• Custom Design Assets: Uploaded images, vector files, logos, and print text instructions for customized apparel or printing orders.

2. How We Use Your Data

Your data is exclusively utilized to provide premier service:

• Fulfill orders and coordinate with our 1-Hour Rush & Standard Nepal delivery fleet.
• Send instant order status updates, WhatsApp receipts, and tracking details.
• Send occasional promotional email discounts (only if opted in; can unsubscribe at any time).
• Protect our store against unauthorized transactions and fraud.

3. Payment & Transaction Security

We do not store debit/credit card numbers or banking PINs on our servers. All digital payments are processed through verified payment channels (eSewa, Khalti, Fonepay QR, and official Nepal banking gateways) under industry-standard SSL encryption.

4. Your Rights & Data Deletion

You may review, update, or delete your account information anytime from your My Account dashboard or by emailing our privacy team at vork@tkbk.com.np.